Set up issues when you pay for Google products & services

Y'all might need to prepare a trouble with your payments profile if you:

  • Take problems when you pay for Google products
  • Get an error message

Find the issue you experienced below.

Payment method declined by issuer

Of import: Your payment issuer is the bank or company that issued the payment method you try to use. This may exist the bank that issued your card, the telecom carrier for your carrier billing account, or your eWallet provider.

"Unable to complete transaction: expired menu"

"[Your payment issuer] declined your payment"

To gear up the outcome, select a different payment method or try the post-obit:

  • Brand sure your payment method is up to date. If it isn't, update it in Google Pay. Then try your purchase again.
  • To make the purchase, make sure you have enough money in your business relationship.
  • If you notwithstanding accept issues, contact your issuer to cheque if there's a problem with your business relationship.

Payment method declined by Google

"Your payment was declined due to an event with your account"

If you lot go this error bulletin, we can't accept your payment because:

  • Nosotros saw a suspicious transaction on your payments contour.
  • We need more info to protect your business relationship against fraud.
  • For European users simply: We demand more than info to comply with EU police force.

To fix the result, you must verify your identity or update info in pay.google.com:

  1. Go to pay.google.com.
  2. Cheque for any alerts or requests.
    • Before you tin buy anything through your Google Account, you must verify your identity.
  3. Make sure your proper noun, address, and payment info are upwardly to date.

"Your transaction can't be completed"

If you're asked to provide more info after yous get this message, follow the on-screen instructions.

If you lot're not asked for more than info:

  • Try a different payment method.
  • Check whether the billing address for your payment method, such as a credit carte, matches the accost in your Google Pay settings. If they don't match, update your address on pay.google.com and attempt the transaction again.
  • If you're on an app: Endeavor to pay on the product website instead. If you're on the website, effort the app.
  • If you lot buy on Google Play: For suggestions, check Fix payment issues on your account.
  • If you use the invitee checkout on the Google Store: Sign in to your Google Account. If you don't have 1, create an account get-go.
  • If you utilize an eligible Android phone and pay by credit menu: Set up a payment method for contactless transactions.
  • If you pay with a credit card: Contact your bank or financial institution almost this transaction.

"Tin can't redeem your gift bill of fare due to an issue with your account"

To fix the issue:

  1. Become to pay.google.com.
  2. Check for whatever alerts or requests.
    • Earlier you lot tin purchase anything through your Google Business relationship, you must verify your identity.
  3. Brand sure your name, address, and payment info are up to appointment.

Payment issue with Google Workspace account

"This transaction couldn't be completed. Contact your Google Workspace administrator to fix it"

If you buy a Google production or service and get this error message, information technology ways that your company or school fix your account.

To resolve this outcome, contact your Google Workspace administrator.

Tip: If you're an administrator, acquire how to fix the billing issue.

Find your administrator

Your administrator might exist:

  • Someone in your IT section or assistance desk at a company or schoolhouse.
  • The person who manages your email service or website.
  • The person who gave you your username.

Ineligible or grayed-out credit or debit carte du jour

Carte is grayed out & needs verification

Your carte was reported equally stolen if:

  • Your card is grayed out.
  • The message says "verify on pay.google.com," or "verify in your Google Account'due south payment methods."

Before you lot tin can use it once more, yous must verify the card.

  1. Go to pay.google.com.
  2. Sign in to your account.
    • If you have multiple accounts: Sign in to the account with the grayed-out card.
    • If you don't utilize pay.google.com: Go to your account'southward "Payment methods" folio.
  3. Click Payment methods.
  4. Next to the card that says "Verification needed," click Verify and then  Get code.
  5. You lot can observe a temporary hold of less than $1.95 USD on your menu statement called "GOOGLE." The verification code is the terminal 6 digits.
    • You should go the code right away, but it can take up to vii days to get the code.
  6. To complete verification, return to your account and enter the vi-digit lawmaking.

Card is grayed out & is ineligible

If your card is grayed out and you get a message that your card is ineligible, you tin can't employ your carte du jour for this purchase. Endeavour to brand the purchase over again with a different carte.

If the card yous want to use isn't listed, to add together a new card, follow the on-screen instructions.

Closed Google payments profile

Contact u.s. for help

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